Welcome to Technical Support

We’re glad the hard reset fixed your issue. This operation might be something you want to do on a routine basis to prevent any future issue.

We are sorry the hard reset did not fix your issue.

You might try some other on-line troubleshooting provided by your carrier at our Additional Help page or you can contact one of our Technical Specialists at 800-584-3666.

If you choose to call, keep the following items in mind:

1)    Make sure you have the device with you. 

2)    Call from a device other than the one with which you have questions. 

3)    Insure the device has been fully charged or have a home charger available. 

We are sorry the hard reset did not fix your issue.

You might try some other on-line troubleshooting provided by your carrier at our Additional Help page or you can contact one of our Technical Specialists at 888-881-2622.

If you choose to call, keep the following items in mind:

1)    Make sure you have the device with you. 

2)    Call from a device other than the one with which you have questions. 

3)    Insure the device has been fully charged or have a home charger available.