Hard Reset

A hard reset can correct a wide range of hand-set issues, and is recommended by most manufactures to be done on a monthly basis as a routine maintenance activity. This will NOT cause you to lose your personal information held on the device.

STEP 1: Turn off your device

Turn off your phone according to the process specified in your owner's manual.

STEP 2: Remove battery

Remove the battery from your phone. Be sure to remember how it is inserted so you can replace it later.

STEP 3: Hold down power button

With the battery removed, press and hold the power button for 15 seconds.

 

NOTE: This process discharges all electrical components in your phone and allows the entire phone to restart.

STEP 4: Replace your battery and turn your phone on

Reinstall your battery and turn on your phone. Once your phone is on, determine if the issue is resolved.

For iPhone Users:

STEP 1: Before getting started, be sure to back up all data by first syncing with iTunes

STEP 2: On the phone's desktop, click the "Settings" icon

STEP 3: Scroll down and select "General"

STEP 4: Scroll down and select "Reset"

STEP 5: Select "Erase all content and settings"

STEP 6: Click "Erase iPhone"

STEP 7: The Apple logo will appear and the system will reboot

STEP 8: After the iPhone has rebooted, reactivate the iPhone through iTunes

 

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