Frequently Asked Questions:
Simply click on the question to view the answer.
A- Perform a hard reset (see Quick Solution page). Ensure the phone is properly charged. Examine phone for protective film and remove if necessary.
A- You should charge your phone as indicated in your owner's manual. In general most phones must charge for a minimum of 12 hours.
A- No. Chargers & batteries are built for the specific electrical requirements of the device. Using equipment, not supplied by the manufacturer, that "fit" may result in phone damage or shortened battery life.
A- Perform a hard reset (see Quick Solution page). Check the battery contacts to make sure they are not damaged and are free from debris. Check charger to ensure it is properly plugged in to an active wall outlet and the plug to the device is properly seated.
A- Insurance coverage is for the enrolled model only. If the model is no longer manufactured, a comparable model may be issued as a replacement. Please contact your carrier if you wish to upgrade your device.
A- This process varies by phone model. You will need to contact your wireless provider for detailed instructions.
A- This process varies by phone model. You will need to save this information to a removable memory card (see your owner’s manual) or contact your wireless provider for specific instructions
A- No. Please return the phone only. You may keep the accessories for use as spares or backups.
A- Customers have 7 days to report any items that appear to be damaged or missing from the shipment.
A- You will need to provide us with information from the replacement device. You may not be able to do so while using the device.
A- For phones shipped in the white or yellow envelopes, you may track your return online. Keep in mind that it could take 7-10 business days for delivery. Shipments will be either next day or standard ground depending upon the shipping method chosen.
A- Review the information provided on these web-pages for common solutions or you can contact one of our Technical Specialist at 888-881-2622
A- Contact one of our Agents at 888-881-2622 for assistance.
A- The SureResponse device is a personal emergency response system that provides direct communication with a dispatch service in the event of a medical emergency. No additional telephone is required. The device can be worn as a watch, pendant or belt clip. The device features a prominent call button that connects you to Verizon’s knowledgeable SureResponse Care Agents. A web portal is available for you to store personal health information allowing responders to better assist you. The SureResponse device provides peace of mind for you and your family.
A- The toll free number is (877) 686-4436. A customer service representative is available 24/7 to assist you with your setup, so you can call when it’s most convenient for you.
A- The phone number assigned to your SureResponse device is listed in the paperwork you received at the time of purchase. There is also a label on the bottom of the SureResponse base which lists the phone number. You can also call Verizon at (800) 922-0204 to inquire about your device phone number.
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