Start-Up Directions

STEP 1: Charge Your Battery

IMPORTANT: Not charging your phone as indicated in your owner's manual may lead to poor device function and/or battery life.
 

  • Insert the battery into your replacement phone.
  • Plug the phone into the home charger until fully charged.

STEP 2: Activate Replacement Phone

Activation instructions specific to your phone are printed on the packing slip or separate activation instructions sheet included in your shipment.

Click here for PDF

iPhone users, click here

STEP 3: Return Defective Phone

  • Place the defective phone in the white or yellow envelope (see Returns page) and seal it
  • Drop the envelope into any US Postal Service mail box. No postage necessary.